General Summary:

Responsible for the processing of customer orders through the Customer Service Department to include the development and/or modification of quotations.  Also, in order to be “customer specific”, review prints, specifications, and other engineering data for the development, documentation of the requirements and creation of quotes. Order entry, and oversee complex orders through the order processing department. Excellent communication skills are required as personal visits, phone, and email communications directly with customers to define requirement is required. Assist in determining new products customer may need.   

Essential Duties and Responsibilities include the following. Other duties may be assigned, as requested or required.

  1. Compiles and analyzes information from customers to design and prepare net pricing contracts to meet the customer’s individual equipment needs. Review entire order, checking for errors and/or conflicting information.
  2. Reads and analyzes product specifications, prepares quotations that match specification requirements based on knowledge of material and labor costs and manufacturing schedules and processes either independently or with the assistance of personnel from other departments.
  3. Responds to customer inquiries by phone, fax, in person, or e-mail concerning, but not limited to, shipping status, pricing, product order changes, application or other general information.
  4. Fill out items on the burner order form, using pricing sheets, quotations, cross-references,  charts, and other available information.
  5. Understand oil and gas diagrams.  Ability to read or create, and/or modify new wiring diagrams.
  6. Quote and configure or reconfigure orders as necessary.
  7. Works closely with the order processing Rep. to ensure the order form and quote items meet requirements and the functionally the customer requires.
  8. Send finished orders to the Internal Support Team Leader to be released.
  9. Assist others in the Customer Service Department, review complex specification, and suggest equipment to meet the requirements.

In addition:

  1. Rework orders and after approvals, when a customer has initiated a change or the original information was incorrect.
  2. Generate change orders when necessary regardless of the origin of the error.
  3. Provide support and direction to the Manufacturing Department, via special notification forms and direct communication with production personnel, concerning parts numbers and the comment section of the cover sheet.
  4. Other duties as may be assigned.

Education/Experience:

To successfully fulfill the responsibilities of this position, the individual should have attained an Associate’s Degree in engineering (AA or AS) from a two-year technical college or a bachelor’s degree in engineering from a 4-year university and have one (1) to two (2) years of related work experience.  An equivalent of education and experience may be substituted.

Certificates and Licenses:

None

Knowledge, Skills, and Abilities:

The individual must demonstrate the ability to define problems, collect data, establish facts, and draw valid conclusions.

Physical Demands:

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • Specific vision abilities with this job require close vision (clear vision at 20 inches or less.)
  • Must be able to talk and/or hear well enough to communicate with co-workers 100% of the time.
  • Must be able to stand on level surface 10% of the time.
  • Must be able to walk on level surface 10% of the time.
  • Must be able to bend, twist, stoop enough to file documents 10% of the time.
  • Must be able to push, pull, and/or lift, exerting up to 15 pounds of force, 10% of the time.
  • Must be able to reach with hands and arms; and/or use hands to perform general office duties 85% of the time. 

Physical Dimensions:

The employee is required to exert up to 15 pounds of force occasionally; and/or up to 5 pounds of force frequently; and/or up to 1 pounds of force regularly.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

While performing the essential functions of this job the employee is regularly exposed to a very low noise level and climate-controlled working environment.

Supervisory Responsibilities:

None